Tech Support

Deaf Tech is an everyday technology support service delivered by Deaf professionals who are native or fluent British Sign Language users. You can explain your technology problem directly in BSL without needing an interpreter.

Deaf Tech is available exclusively through the ClickBSL app on mobile devices and

through the ClickBSL web platform. Select Tech from the ClickBSL home screen to

connect with a Deaf Tech professional.

No. Deaf Tech is available on demand during ClickBSL’s normal opening hours: 9am

to 5pm, Monday to Friday, excluding bank holidays and any notified closures.

Availability may depend on whether a Deaf Tech professional is already helping

another customer.

Deaf Tech can provide general support with most internet-connected devices,

including:

 Mobile phones

 Tablets

 Laptops

 Desktop computers

 Smart televisions

 Printers

 Wi-Fi routers

 Smart home devices

Support will depend on the device, its condition and whether the necessary settings

can be accessed.

Deaf Tech can help with many everyday apps and websites, including installation, settings, accessibility features, account navigation and general troubleshooting. Some organisations restrict what outside support professionals can access, particularly in banking, medical, government and workplace systems.

Deaf Tech may be able to help you:

 Set up a new device

 Understand device settings

 Install or remove an app

 Adjust accessibility settings

 Connect to Wi-Fi or Bluetooth

 Set up email

 Understand website navigation

 Manage notifications

 Update software

 Use video-calling services

 Resolve simple sound, camera or display problems

 Understand online forms

 Improve the accessibility of your device

 Identify an appropriate next step when specialist support is required

Yes. Deaf Tech can help you find and adjust features such as captions, visual

notifications, vibration alerts, text size, screen display, video-calling settings and

other available accessibility functions.

No. Deaf Tech provides remote guidance and general technical support. It is not a physical repair service and cannot replace damaged screens, batteries, cables or other components.

If your device requires a physical repair, Deaf Tech may help you identify the type of repair service you need.

Deaf Tech can provide general guidance about workplace technology where you are authorised to access the device or system.

Your employer’s IT department may need to deal with security-controlled equipment, specialist software, administrator permissions or confidential company systems.

Yes. Business support may be available through an appropriate ClickBSL Work package. Please contact us to discuss the number of users, likely support requirements and the most suitable package.

Deaf Tech is available through the three main ClickBSL options:

 ClickBSL Home

 ClickBSL Work

 ClickBSL Pay As You Go

The amount of access and the way charges are applied may differ between

packages.

Yes. Time spent connected to Deaf Tech is deducted from the available minutes in your package or Pay As You Go balance.

Yes. An employer may purchase a ClickBSL Work package or another suitable package to provide accessible technology support for a Deaf employee.

Access to Work may fund eligible workplace communication or support needs, depending on the individual award and the decision made by Access to Work.

Funding is not automatic. Customers should obtain approval before relying on Access to Work to meet the cost. ClickBSL can provide service and pricing information to support an enquiry or application.

Deaf Tech professionals will treat your information confidentially and in accordance

with ClickBSL’s privacy and data-protection policies.

There may be limited circumstances in which information must be shared, such as

safeguarding concerns or a legal requirement. Please see our Privacy Policy for full

details.

You should never disclose your complete password, banking PIN, payment card PIN or one-time security code.

A Deaf Tech professional may guide you to the correct screen, but you should enter private security information yourself.

If screen sharing or remote access is available, it will only take place with your clear

permission. You remain in control and may end the session at any time.

Deaf Tech does not provide:

 Physical device repairs

 Guaranteed data recovery

 Advanced software development

 Specialist business-network administration

 Cybersecurity investigations

 Financial, medical or legal advice

 Access to systems without the owner’s permission

 Support for illegal or unsafe activities

 Emergency assistance

Where a request is outside the service, Deaf Tech will explain this and, where

possible, suggest an appropriate next step.

No. Deaf Tech will make reasonable efforts to help, but some problems require a manufacturer, internet provider, employer’s IT department, repair technician or other specialist.

Customers remain responsible for their devices, accounts, files, subscriptions and decisions.

Stop communicating with the suspected scammer and do not approve payments or share any more information.

Contact your bank immediately if money or banking information may be at risk.

Change affected passwords using a safe device and report fraud through the appropriate official service.

Deaf Tech may provide general guidance, but it is not an emergency cybersecurity or

fraud-response service.

It helps to have:

 The device with you

 A charger or sufficient battery

 A reliable internet connection

 The name of the app or website

 A description or screenshot of the problem

 Any error message

 Your account information, without sharing private passwords or PINs

Your Deaf Tech professional will explain what has been tried and suggest the next step. You may reconnect for further support or be advised to contact the device manufacturer, your employer’s IT department, your internet provider or a repair specialist.

Visit the official ClickBSL website. On the right-hand side of the website, select either:

 BSL Video Support

 Chat Support

Choose the contact option that works best for you.